Editorial policy

Sources

We rely first on primary sources: the regulator Ofcom, Openreach, GOV.UK and the published terms and price guides of broadband and mobile providers. Where a primary source is not available we cite established specialist and consumer sources, such as ISPreview and Uswitch, and say so in the text. Every guide ends with a numbered list of its sources, and the numbers in square brackets in the text point to that list.

Checking

Each guide shows when it was first published and when its facts were last checked. Prices for hardware, SIMs and add-ons move often, so they are dated and described as indicative. Where sources disagree or a figure comes only from retailers or forums, the text says so rather than presenting it as settled.

No hands-on claims

We do not claim to have tested products we have not tested. Worked examples and cost calculations are labelled as illustrations built from published prices.

Updates

We keep a calendar of known changes, including Ofcom's annual coverage report, the April changes to automatic compensation, the annual round of price rises and the retirement of the analogue landline network on 31 January 2027. When something changes, we update the guide and its "last checked" date.

Independence

BroadbandBackup is not paid by any broadband provider, network, retailer or manufacturer. We carry no advertising, affiliate links or sponsored content. Company and product names are used only to explain the options.

Corrections

If you think something on the site is wrong or out of date, please check the linked source first, as prices and rules can change quickly. We correct confirmed errors promptly and update the "last checked" date.

Not advice

The guides are general information for UK households and small businesses. They are not legal, financial or technical advice for your particular situation.

Last updated 13 November 2026.